Citizens Advice - East London

Citizens Advice - East End

We are an independent, local charity working in Hackney, Newham and Tower Hamlets and we’re members of the national Citizens Advice network.

We provide free advice, information and advocacy to help people resolve the problems they face.

We help with problems involving
- Welfare benefits e.g. carers support, universal credit
- Housing
- Debt
- Money management
-Consumer law
- Family and personal issues

Our advice is free, confidential, impartial and independent. We value diversity, promote equality and challenge discrimination.

We aim to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

Do you have a safeguarding procedure e.g. DBS?: Yes
What time(s) does this service take place?: Mon to Fri 10am to 12 noon and 2pm to 4pm
How often does this service/activity take place?: Multiple times a week
Learning something new
Connecting with others
Getting active
Losing weight
Day to day helping hand
Helping with money
Information and advice
Transport and getting around
Support with anxiety/depression
Support with housing
Support with employment
Support for carers
Additional needs catered for:
Vision impairment friendly
Hearing impairment friendly
Wheelchair accessible
Learning difficulty friendly
Physical disability friendly
Dementia friendly
Takes place in the client’s home
Non English speaking friendly
Average waiting list (weeks): 1
Service access criteria: Must be a resident of Hackney, Newham or Tower Hamlets